Refund policy

Last updated: September 10, 2026

We understand that sometimes a purchase may not meet expectations, and we aim to handle all refund requests fairly and reasonably.

What We Sell

All of our products are digital. We sell two types, and the terms differ slightly for each:

• eBook Access Pass - online access to eBook content viewed on our website. Customers are not purchasing or downloading the eBook itself.
• Printable downloads - digital files, such as printable PDF activity books, delivered to you by download link after purchase.

Refund Eligibility

Refund requests may be submitted within 5 days of the purchase date. All refund requests are reviewed on a case-by-case basis.

eBook Access Pass

The Access Pass provides guaranteed access for 30 days from the date of purchase. After this guaranteed period, continued access may be provided as a complimentary goodwill benefit, but it is not sold as lifetime access, permanent access, or guaranteed access beyond the initial 30-day period.

Printable Downloads

Printable downloads are delivered immediately after purchase by means of a download link sent to the email address used at checkout, and shown on the order confirmation page. No physical item is shipped.

Because these files can be saved and printed as soon as they are downloaded, a refund cannot normally be offered once a file has been downloaded. If you have not yet downloaded the file, or if you have been unable to download it, please contact us within 5 days of purchase and we will assist you or arrange a refund.

If a file is faulty, incomplete, or does not match its description, please contact us and we will correct the file or refund you in full, whether or not it has been downloaded.

General Refund Conditions

Submitting a refund request does not guarantee approval. Refunds may be refused if the content has already been substantially accessed or downloaded, if a significant portion of the guaranteed access period has been used, or where access has been used in a way that suggests the purchase has already been meaningfully consumed, subject to applicable consumer protection laws.

How to Request a Refund

To request a refund, please contact us through our Customer Support page and include your order details along with the reason for your request.

We may ask for additional information to help us review the request fairly.

Approved Refunds

If a refund is approved, the refund will be processed back to the original payment method where possible.

Once a refund is approved and processed, access to the eBook area may be removed or restricted. For printable downloads, any licence to use the file ends immediately and you must delete any digital copies you have saved.

Access After the Guaranteed Period

Access to the eBook area after the guaranteed 30-day period may continue as a complimentary goodwill benefit at our discretion.

This continued access is not part of the paid purchase and may be changed, paused, restricted, or ended at any time.